The EDS Service Excellence Client Dashboard

IT services giant, EDS, offers transparency to their client base by publishing a weekly service quality number. It serves as both a Quality of Service metrics as well as a great marketing tool. They survey executives at their 900 clients. As explained at http://www.eds.com/services/excellence/, “We use this Web-enabled, real-time information system to ensure that the quality of services we deliver to 900 clients is known at all times – even at the highest levels of the corporation. Our stoplight, red-yellow-green scoring is simple to understand and consistently used across the globe. By using a private, customized view of the dashboard – the Service Excellence Client Dashboard – clients can check on their status and provide real-time feedback to EDS support teams directly from their desktops. Plus, they can initiate a survey process whenever they wish and invite any participants they feel deserve a vote on EDS’ performance rating.”

 

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

Rescue Wing Digital Dashboard

Have you seen the flash-based digital dashboard reported by Adobe/Macromedia at http://www.macromedia.com/cfusion/showcase/index.cfm?event=casestudydetail&casestudyid=86831&loc=en_us? The idea was “to highlight how dashboard technology can rapidly speed information-to-decision cycles for critical groups such as the special operations community. Similar to many other government entities, key decision makers at the 129th RQW need real-time information in a single, user-friendly interface that allows them to rapidly evaluate various data sets, including operational and deployment viability data, and rapidly make mission-critical decisions.”

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.

Dashboard Commander – A Fire Chief’s Incident Command Dashboard

Take a look at http://www.superiortrademark.com/amer/dashboard.htm for a real-life, physical command board. As the page states:

“Incident Command is a complicated business. As Incident Commander you are trying to coordinate many activities in rapid succession. Many of the leading Chiefs in the Country are not in favor of using the back of the Chief’s car as the Command Center because you are surrounded by the noise and confusion of the scene and because of the distractions of weather. The Dashboard Commander™ was designed with this in mind. Many Chiefs prefer to run an incident from the front of the Chief’s car where they have all of their radios available and where they can provide themselves with a secure quiet environment. Most command boards cannot be used in the front of the car, but this was designed specifically for this purpose. The dry erase surface has space for size-up notes, strategic planning, assignments, PAR, hazards and a sketch of the scene. A stopwatch clock tracks time. Included are 38 custom engraved magnetic pieces representing your apparatus and officers. You place these magnets on the board to track the assignments of your teams.”

 

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of business dashboards. He could not find any executive dashboard design source books and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books.