The Dashboard Spy

October 5, 2006

Nursing Quality Metrics – Using executive dashboards to improve healthcare

Filed under: Dashboard Screenshots — dashboardspy @ 4:35 pm

Yesterday’s focus on The Dashboard Spy on how hospitals and other health care facilities use enterprise dashboards brought out a question on whether any organizations are using executive dashboards to track nursing quality. I checked my extensive collection of executive dashboard screenshots (I’m still waiting for someone to challenge my claim on having the world’s largest collection of dashboard samples) and while I didn’t find a nursing quality dashboard, I did locate some graphics of nursing quality metrics used at University of California San Francisco School of Nursing.  They have an enterprise dashboard dedicated to improving nursing quality. Unfortunately, I haven’t been able to get a hold of a screenshot, but I do have a look at some of the KPIs that they use and some screenshots of a similiar dashboard in place there. We start with this nice list of nursing quality KPIs. They include Operational Metrics such as RN turnover, filled positions, patient:RN ratio, skill sets, overtime, evaluations. Quality metrics include Falls, Falls with Injury (yikes!), medication errors, narcotics wastage, etc.  I like seeing the Satisfaction Metrics (rarely exposed) including: Overall satisfaction with nursing care, likelihood of recommending the hospital, satisfaction with pain control, overall rating of nursing unit, and perioperative feedback.

Nursing Quality Satisfaction KPIs

Nursing Dashboard Objectives

Nursing HIV DashboardNursing Enterprise Dashboard

Homework: Involved with hospital management? Know the score about measuring clinical practice with the book The Power Of Clinical And Financial Metrics: Achieving Success In Your Hospital (American College of Helathcare Executives Management Series).

So who is the Dashboard Spy? No one really knows, but his growing collection of enterprise dashboard screenshots has captured the imagination of the executive dashboarding community. From excel dashboards and custom-built business scorecards, to xcelsius and flex-based visualizations, the dashboard screenshots at serve both as nuggets of inspiration and warnings of what not to do on an enterprise dashboard. These hits and misses will enlighten and entertain. Technology-neutral, and always business-driven, the Dashboard Spy website is the place to go to learn about the latest enterprise dashboard packages. Check out the Dashboard Spy’s latest recommended book, Information Dashboard Design: The Effective Visual Communication of Data.

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