Thanks goes to the Dashboard Spy who shared this enterprise dashboard meant to monitor customer metrics for a fashion business. The underlying product used is by pilotsoftware.com and it’s a role-based, multiple data source enterprise dashboard. Note the view is chosen via the dropdown selector. It is showing “Customer Dashboard”, hence the appearance of the Key Customer Metrics, Trend on Returns, Top Products by Returns, and Top Stores by Returning Customers portlets. The Key Customer Metrics include: Number of Customers, Number of Repeat Customers, Advertising Effectiveness, Loyalty Rates, Revenue per Customer, Gross Margin, and Returns per Customer.
Homework: Need to brush up on fashion/apparel/clothing retail management metrics? Start with these books on clothing retail management.
So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a digital dashboard, balanced scorecard, or any business intelligence graphic to share, send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s books on enterprise dashboards. His current favorite is Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing executive dashboards.