A Dashboard Spy looking into the challenges of maximizing slot machine revenue at an indian reservation casino reports in with these screenshots of enterprise dashboards dedicated to tracking gaming machine KPIs. Did you know that slots account for more than half of a typical casino’s revenue? The key factor is the gross revenue (or the “drop”) of these machines. Statistics are carefully kept down to the individual machine as these dashboard screenshots show. If you didn’t realize, this proves that it’s all about optimizing the total drop by carefully manipulating every element in the casino. This starts with the exact placement of every machine. These screenshots show gaming machine moves, destroys and sells.
The last screen shows the revenue of a certain slot machine. My question is when is the money actually counted for these statistics? A big concern in the industry is “skimming the drop”, that is, employees taking money out of the machines – usually the coins are diverted before the count room is reached. Does the technology exist to have the machines networked to report in real time the money received? That way, skimming is shown instantly with the discrepancy between the machine’s report and the actual counting room report. Shouldn’t this be straight forward?
Here is an interesting article regarding slot fraud from a 1991 CPA Journal article, “Control Testing in the Gaming Industry“.
Homework: Casino management is a very interesting topic. Take a look at these books on casino management. And if you are on an enterprise dashboard project, do yourself a favor and take a look at Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.
So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books on business dashboards.