The Dashboard Spy

July 12, 2006

ITSM Dashboard Screenshots for SAP service level KPIs – Applying technical analysis to IT service level management?

Filed under: Dashboard Screenshots — dashboardspy @ 9:15 am

Thanks goes to the Dashboard Spy who tracks Information Technology Service Management (ITSM) dashboards. He sent me some screenshots of an ITSM dashboard that shows an SAP system being monitored in terms of its SLA, costs, performance and many other metrics. The underlying product is from

Take a look at these dashboard screenshots. You’ll find many detailed and wonderful metrics. My only issue is with the last screen. It deals with the analysis of the service level agreement performance. Look carefully at the analysis options in the chart. Bollinger Bands and Donchian Channel technical analysis! Investment analysis techniques applied to IT service metrics? What the..? Are we saying that standard statistical analysis of IT system SLAs is not good enough? We have to try the controversial world of predictive technical analysis and charting¬†from the world of securities trading? I don’t know if this is over-analysis or what. Maybe they had the charting engine sitting around from a trading system project. Does anyone else think this a case of overkill? Or worse yet, a mis-application of technology? Maybe I’m wrong and this is a new trend? Please let me know.

SAP SLA Dashboard

SAP Dashboards

 SAP SLA KPI Scorecard

SAP KPI metrics

Technical Analysis charting

Homework: Two different areas to study. If you need to brush up on IT Service Management, the place to start is the book, IT Services Costs, Metrics, Benchmarking and Marketing. If you want to know more about technical analysis of investments, start with these books on technical analysis.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ Also check out The Dashboard Spy’s favorite books on business dashboards.

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