The Dashboard Spy

May 25, 2006

Drive-thru Dashboard – Fast food chains using dashboards to lessen error rates and increase throughput

Filed under: Dashboard Screenshots — dashboardspy @ 9:35 am

Dashboards at drive through lanes? I'm told that at multi-lane fast food drive-throughs, it creates a big hassle when one car jumps in front of others after placing their orders. The problem comes when you try to match the right food order with the car and driver. The systems by a Point of Sale vendor named Exit41 (see exit41.com) have embraced dashboarding and are really making strides towards handling such problems. As you see from the screenshots below, the system takes a picture of the car and the driver as you order. The car then pulls up to the delivery window (in possibly a different order from the food request order) where the server looks at the car and driver, consults the dashboard, touches the matching picture and drills down to the food order. Once the order is identified, the correct items are handed to the driver.

This is the way to really optimize the speed of the drive-thru lanes. Sounds like overkill? Not if you really want to get things cranking. Look at the last photo in this series. You'll see a centralized order taking service in action. You can have the drivers speaking to a group of order takers anywhere (Even in a call center in India? For fast food? Gasp!). 

Fast Food Enterprise Dashboard

Dashboard Screenshot

Order taking

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

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