Balanced scorecards become more than pretty graphs when they can actually drive change that increases shareholder value. The folks at axsellit give this case study where, in three years, an electronics manufacturer tripled its shareholder value and brought:
- On-time delivery from 89% to >99%
- Outgoing defect level from 130 PPM to <10 PPM
- Manufacturing cycle time from 11 weeks to 3 weeks
- Process defect level from 975 PPM to <10 PPM
The site has a link to a demo that shows a drill down from a balanced scorecard dashboard to a metric and then a cause and effect screen. Here are a couple of the dashboard screenshots. In the first graphs, the green diamond shows the current value and the gray diamond shows last year's KPI number.
Homework: Balanced Scorecards represent the most influential management idea of the last 75 years according to the Harvard Business Review. Key Performance Indicators around the 4 areas of Finance, Customers, Internal Processes and Learning/Innovation/Growth show how the company is balanced. Learn more about this cornerstone of management technique with these books on balanced scorecards.
So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.