The Dashboard Spy

April 27, 2006

Business Service Management Dashboard Screenshots – a bank’s service availability, performance, security, & end-user experience

Filed under: Dashboard Screenshots — dashboardspy @ 10:23 am

Here is a series of enterprise dashboard screenshots from anĀ axio application that lets you monitor the health of the automated services in your enterprise. We start with the executive summary screen where we have an interesting KPI called End User Experience. It seems to be comprised some how of volume, amount and time elements. It would be interesting to see the actual calculations behind this. How does one define and rate an end user experience? It would be some sort of SLA, but this seems very subject to interpretation. The right side of the screen shows a map-based red/green/yellow status view. The bottom of the screen shows the breakdown by function (ATM Network, Bank, Trading, Treasury). There are also graphic thumbnails of the other pages of the application.

executive dashboard screenshot

This next screenshot is of the service lens page. It shows an overall diagram with the component statuses by color.

Enterprise Dashboard

Here we see what they call the service tree. It would be suitable for understanding relationships of the service objects in a large organization.

services dashboard

And here is the service map page. It is interesting, but somewhat hard to read in my opinion. A start towards fixing it would be to color the header rows anything but yellow, red or green.

balanced scorecard

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ Also check out The Dashboard Spy’s favorite books.

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