Here is a glimpse at a major cellular company's enterprise dashboard for tracking business service levels. Thanks to the Dashboard Spy who sent me the screen. The top section of this screenshot shows the previous day's availability figures for network data, voice and service. The lower portion of this enterprise dashboard features provisioning statistics. I'm a little leery of what I see in this section. Note that the red indications all happen to be OLO (other local operator) SLA alerts. The green service levels happen to be this carrier's numbers. Coincidence or is it really true that it's the "other guy's fault"? Hmm.
So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.